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Information A-Z

With our A-Z you will find all important information about our hotel. Our Front Office team will be glad to answer all your questions.

General Information

Here you will find all important information about the hotel.

Your reception

We are there for you around the clock. If you have any questions about your stay, feel free to contact us anytime: or by phone at +49 40 300 849 740.
On the day of departure, the room is available until 12:00. On the day of arrival, the room is ready for you from 03:00 pm.
The possibility to book a late check out, we are happy to meet your availability. Talk to us immediately.
Our shuttle will take you to the hotel every Friday and Saturday from 09:15 pm - 00:15 am from Finkenwerder to our hotel.
The parking fee is 2.00 Euro per hour | the first two hours are free. Your car is on the weekend, arrival Friday to max. Departure Monday free of charge from our hotel car park. From arrival Monday to max. Departure Friday costs a parking 11,00 Euro, per night. You have an electric car? Talk to us, a recharge option is available.
You can order your wake-up call comfortably under the extension - 730.

Your housekeeping

Our housekeeping team is on duty between 09:00 and 05:30 pm. We are happy to clean your room at your desired time (extension - 730). Bathrobes, umbrellas, irons, ironing boards and electric kettles can be ordered at reception. Our laundry service is available from Monday to Friday and Saturday at extra charge.
Leave a green footprint in Hamburg! You refrain from daily housekeeping and we thank you as a representative of the environment with a drink of your choice in our Fusion Bar. For information, please contact the reception.

Your communication

Your phone number is +49 40 300 849 + your room number. For an outside line, please select the 0.Your room serviceFor our room service, simply contact our restaurant colleagues at number -691.

Your wellness area

Our fitness area on the 6th floor is open for free at all times. Our sauna is open from 05:00 - 10:00 pm / 7 days a week.
A day ticket is available for 9.00 EUR per person / day. You would like to have a sauna before 5 pm? Feel free to contact us anytime. Please contact the reception or the concierge for an access card.


To use the Wi-Fi, first open your browser, then you have two options: You connect to the ticket number that you receive at the reception, to the Internet or you connect by entering your name, the room number and the departure date with the Internet.
For a faster connection, choose the streaming package for 3,00 Euro.

Your room service

In order to receive room service call -691 to speak to our colleagues in the restaurant.

Do you have any further questions? Please do not hesitate to contact us (direct dial - 730).

TV programs

Here is a list of our TV stations. For French-speaking, English-speaking or international channels, just scroll down. Have fun!

1397 Info(Rilano)
1398Elbe 1(Rilano)
1399Elbe 2(Rilano)
1200Elbe 3(Rilano)
1Das Erste HDDeutsch
2ZDF HDDeutsch
3NDR HHDeutsch
4WDR HD KölnDeutsch
6Radio Bremen TVDeutsch
7SWR F RP Deutsch
8rbb Berlin Deutsch
9RTL Deutsch
10Sat1 Deutsch
11Pro SiebenDeutsch
12Kabel 1 Deutsch
15Pro Sieben MaxxDeutsch
17Sat1 GoldDeutsch
18RTL NitroDeutsch
21Tele 5Deutsch
23Disney ChannelDeutsch
24Sky Atlantic HDDeutsch
25Sky Sport News HDDeutsch
29n-tv Deutsch
31arte HDDeutsch
35zdf_neo HDDeutsch
38tagesschau 24Deutsch
39ZDF InfoDeutsch
41LT1 OOE Deutsch
43WDR HD EssenDeutsch
44WDR HD DüsseldorfDeutsch
45WDR HD BielefeldDeutsch
46WDR HD DortmundDeutsch
47WDR HD SiegenDeutsch
48WDR HD MünsterDeutsch
50France 2Französisch
51France 3Französisch
52France ÔFranzösisch
53France 4Französisch
54France 24Französisch
55TV5 MondeFranzösisch
56Vosges TVFranzösisch
57TV 8 Mont BlancFranzösisch
58TMC Französisch
59I24 NewsFranzösisch
60BBC One HDEnglisch
61BBC Two HDEnglisch
62BBC NewsEnglisch
64ITV +1Englisch
71Channel 4+1Englisch
76CBBC Englisch
77CCTV NewsEnglisch
80NHK WorldEnglisch
81Cubavision International
82CCTV 9 DOCInternational
83CCTV FInternational
84Al Jazeera Channel International
85Arirang TVInternational
86RT ESP International
87Russia Today International
88Telesur International
89TVGA International

Service offer

Our all-round service for you.


You have an allergy? Whether food, textiles or care products our entire team will find a pleasant solution for you.

Upon request, you can receive allergy-free bed linen.


Ulex pharmacy
Nike dike 128A
Tel.040 7426292

Dike pharmacy
Steendiek 8
Tel.040 7421710


You want to do something, but do not know exactly where to go? Our concierge always has a great excursion tip for you.


Please contact our concierge for this. Our florist will deliver the perfect bouquet for every occasion.


You are welcome to give us your letters, postcards and small packages, we will ship the following day.

Bus and ferry

Closest bus station: Leergerwall, directly in front of the parking lot on the land side
- direction Harburg City, approx. 40 minutes
Closest ferry station: Rüschpark, directly behind the hotel on the Elbe side
- direction Hamburg City, about 40 minutes or Teufelsbrück, about 5 minutes

Concierge / Rilano Angel

Do you have a wish, a request or a question? Please write an email: Concierge

Fax and copy service

Fax and photocopy services are available at our reception or concierge.
Fax: unit EUR 0.35
Copy: piece EUR 0.15, color EUR 0.35
Print: piece EUR 0,15, colored EUR 0,35
(by mail to or


You can park your bike for free in front of the hotel or park in a video-monitored room. If you would like to accommodate your bike, please contact us.

Lost property

Should you forget or lose something in our house, it will be forwarded to you at your request, or kept by our housekeeper 6 months.


Sparkasse Stade-Altes Land
Neßdeich 139
Tel.04141 4900

Hamburger Volksbank eG
Steendiek 12
Tel.040 30917721

ING-DiBa automatic
Aral gas station


Your four-legged family members are also welcome to us. The rooms for our pet guests are located only on the 1st and 2nd floor. 17 Euro per day are charged, including a blanket, a bowl and a welcome treat.

Hygiene products

Sewing articles, women's sets, shaving sets, toothbrushes, etc. are available at the reception.


Our guests of the future, as the saying goes. In the restaurant, a selection of delicious children's meals awaits our "Young Generation" and the reception team has some surprise for the little ones. If you are bored despite the great view, the concierge offers many kid-friendly excursion tips.


Parking fees:
The first 2 hours will be parked free of charge. Each additional started hour EUR 2.00 / hour, from 7 hours the daily rate is EUR 11.00 / day. From 8 days to 31 days: EUR 75.00 (flat rate per month)
Permanent tenant: EUR 75.00 / month

Reservations of rooms or event:

Are you already planning your next stay? Our team is always available for you.
Room reservations:, Tel. +49 40 300 849 700
Celebrations / meetings:, Tel. +49 40 300 849 721
You are still in the house and would like to clarify or ask some things in advance, then feel free to contact our concierge on the ground floor.

Shoe cleaning machine

Located on the ground floor by the toilets.

Refuel and car wash

Aral gas station
Ostfrieslandstraße 80
21129 Hamburg

Shell gas station
Altenwerder main dike 22
21129 Hamburg

ESSO gas station
Ostfrieslandstraße 97
21129 Hamburg


A cigarette machine is located on the ground floor, next to the toilets. A loan card is available at the reception.


Would you like to buy a ticket to visit the Plaza on the Elbphilharmonie, the Miniatur Wunderland, a Hamburg Card? Please contact the concierge for assistance.


See the W-lan sign up page.