Here you will find all important information about the hotel.
We are there for you around the clock. If you have any questions about your stay, feel free to contact us anytime:
Info-Hamburg@Rilano.com or by phone at +49 40 300 849 740.
On the day of departure, the room is available until 12:00. On the day of arrival, the room is ready for you from 03:00 pm.
The possibility to book a late check out, we are happy to meet your availability. Talk to us immediately.
Our shuttle will take you to the hotel every Friday and Saturday from 09:15 pm - 00:15 am from Finkenwerder to our hotel.
The parking fee is 2.00 Euro per hour | the first two hours are free. Your car is on the weekend, arrival Friday to max. Departure Monday free of charge from our hotel car park. From arrival Monday to max. Departure Friday costs a parking 11,00 Euro, per night. You have an electric car? Talk to us, a recharge option is available.
You can order your wake-up call comfortably under the extension - 730.
Our housekeeping team is on duty between 09:00 and 05:30 pm. We are happy to clean your room at your desired time (extension - 730). Bathrobes, umbrellas, irons, ironing boards and electric kettles can be ordered at reception. Our laundry service is available from Monday to Friday and Saturday at extra charge.
Leave a green footprint in Hamburg! You refrain from daily housekeeping and we thank you as a representative of the environment with a drink of your choice in our Fusion Bar. For information, please contact the reception.
Your phone number is +49 40 300 849 + your room number. For an outside line, please select the 0.Your room serviceFor our room service, simply contact our restaurant colleagues at number -691.
Your wellness area
Our fitness area on the 6th floor is open for free at all times. Our sauna is open from 05:00 - 10:00 pm / 7 days a week.
A day ticket is available for 9.00 EUR per person / day. You would like to have a sauna before 5 pm? Feel free to contact us anytime. Please contact the reception or the concierge for an access card.
To use the Wi-Fi, first open your browser, then you have two options: You connect to the ticket number that you receive at the reception, to the Internet or you connect by entering your name, the room number and the departure date with the Internet.
For a faster connection, choose the streaming package for 3,00 Euro.
Your room service
In order to receive room service call -691 to speak to our colleagues in the restaurant.
Do you have any further questions? Please do not hesitate to contact us (direct dial - 730).
Here is a list of our TV stations. For French-speaking, English-speaking or international channels, just scroll down. Have fun!
|1||Das Erste HD||Deutsch|
|4||WDR HD Köln||Deutsch|
|6||Radio Bremen TV||Deutsch|
|7||SWR F RP||Deutsch|
|15||Pro Sieben Maxx||Deutsch|
|24||Sky Atlantic HD||Deutsch|
|25||Sky Sport News HD||Deutsch|
|43||WDR HD Essen||Deutsch|
|44||WDR HD Düsseldorf||Deutsch|
|45||WDR HD Bielefeld||Deutsch|
|46||WDR HD Dortmund||Deutsch|
|47||WDR HD Siegen||Deutsch|
|48||WDR HD Münster||Deutsch|
|57||TV 8 Mont Blanc||Französisch|
|60||BBC One HD||Englisch|
|61||BBC Two HD||Englisch|
|82||CCTV 9 DOC||International|
|84||Al Jazeera Channel||International|
Our all-round service for you.
You have an allergy? Whether food, textiles or care products our entire team will find a pleasant solution for you.
Upon request, you can receive allergy-free bed linen.
Nike dike 128A
You want to do something, but do not know exactly where to go? Our concierge always has a great excursion tip for you.
Please contact our concierge for this. Our florist will deliver the perfect bouquet for every occasion.
You are welcome to give us your letters, postcards and small packages, we will ship the following day.
Bus and ferry
Closest bus station: Leergerwall, directly in front of the parking lot on the land side
- direction Harburg City, approx. 40 minutes
Closest ferry station: Rüschpark, directly behind the hotel on the Elbe side
- direction Hamburg City, about 40 minutes or Teufelsbrück, about 5 minutes
Concierge / Rilano Angel
Do you have a wish, a request or a question? Please write an email: Concierge Hamburg@Rilano.com
Fax and copy service
Fax and photocopy services are available at our reception or concierge.
Fax: unit EUR 0.35
Copy: piece EUR 0.15, color EUR 0.35
Print: piece EUR 0,15, colored EUR 0,35
(by mail to Info-Hamburg@Rilano.com or Concierge-Hamburg@Rilano.com)
You can park your bike for free in front of the hotel or park in a video-monitored room. If you would like to accommodate your bike, please contact us.
Should you forget or lose something in our house, it will be forwarded to you at your request, or kept by our housekeeper 6 months.
Sparkasse Stade-Altes Land
Hamburger Volksbank eG
Aral gas station
Your four-legged family members are also welcome to us. The rooms for our pet guests are located only on the 1st and 2nd floor. 17 Euro per day are charged, including a blanket, a bowl and a welcome treat.
Sewing articles, women's sets, shaving sets, toothbrushes, etc. are available at the reception.
Our guests of the future, as the saying goes. In the restaurant, a selection of delicious children's meals awaits our "Young Generation" and the reception team has some surprise for the little ones. If you are bored despite the great view, the concierge offers many kid-friendly excursion tips.
The first 2 hours will be parked free of charge. Each additional started hour EUR 2.00 / hour, from 7 hours the daily rate is EUR 11.00 / day. From 8 days to 31 days: EUR 75.00 (flat rate per month)
Permanent tenant: EUR 75.00 / month
Reservations of rooms or event:
Are you already planning your next stay? Our team is always available for you.
Room reservations: Reservations-Hamburg@Rilano.com, Tel. +49 40 300 849 700
Celebrations / meetings: Events-Hamburg@Rilano.com, Tel. +49 40 300 849 721
You are still in the house and would like to clarify or ask some things in advance, then feel free to contact our concierge on the ground floor.
Shoe cleaning machine
Located on the ground floor by the toilets.
Refuel and car wash
Aral gas station
Shell gas station
Altenwerder main dike 22
ESSO gas station
A cigarette machine is located on the ground floor, next to the toilets. A loan card is available at the reception.
Would you like to buy a ticket to visit the Plaza on the Elbphilharmonie, the Miniatur Wunderland, a Hamburg Card? Please contact the concierge for assistance.
See the W-lan sign up page.